Importex Lifecare Services

Our USP

*Returns and Refunds*

- We accept returns for products that are unused, unopened, and in their original packaging within 14 days of receipt.

- To initiate a return, please contact our customer service team at mehdi.h7247@gmail.com with your order number and the reason for the return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
- If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

*Non-Returnable Items*

- Certain products, such as prescription medications and personalized items, are not eligible for returns.

- We do not accept returns for items on sale or clearance.

*Damaged or Defective Products*



- If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt with your order number and a photo of the damaged or defective item.

- We will provide a one-time replacement.

*Shipping Costs*

- Customers are responsible for the shipping costs of returning an item.

- Shipping costs are non-refundable.

*Exchanges*

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.



4. Shipping and Delivery Policy

*Shipping and Delivery Policy*

At Importex Lifecare Services , we are committed to delivering your order in a timely and efficient manner. Please read our shipping and delivery policy carefully to understand our processes and procedures.
*Shipping Locations*

- We ship to the following countries: All Countries across the Globe and also to P.O Boxes.

- Please note that we do not ship to military addresses.

*Shipping Methods*
- We offer standard and express shipping options. Shipping methods and estimated delivery times will be displayed at checkout.

- All orders are processed and shipped within 2 to 3 business days.



*Shipping Costs

- Shipping costs are calculated based on the weight of the order and the destination. The total shipping cost will be displayed at checkout.

- Free standard shipping is available for orders over [amount].

*Tracking Your Order*

- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order on our website using the tracking number provided.

*Delivery Times*

- Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be between 2 to 3 weeks from the date of Dispatch.

*Tracking Your Order*

- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order on our website using the tracking number provided.

*Delivery Times*

- Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be between 2 to 3 weeks from the date of Dispatch.