Importex Lifecare Services

Our USP

*Returns and Refunds*

- We accept returns for products that are unused, unopened, and in their original packaging within 14 days of receipt.

- To initiate a return, please contact our customer service team at mehdi.h7247@gmail.com with your order number and the reason for the return.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
- If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

*Non-Returnable Items*

- Certain products, such as prescription medications and personalized items, are not eligible for returns.

- We do not accept returns for items on sale or clearance.

*Damaged or Defective Products*



- If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt with your order number and a photo of the damaged or defective item.

- We will provide a one-time replacement.

*Shipping Costs*

- Customers are responsible for the shipping costs of returning an item.

- Shipping costs are non-refundable.

*Exchanges*

- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team.



4. Shipping and Delivery Policy

*Shipping and Delivery Policy*

At Importex Lifecare Services , we are committed to delivering your order in a timely and efficient manner. Please read our shipping and delivery policy carefully to understand our processes and procedures.
*Shipping Locations*

- We ship to the following countries: All Countries across the Globe and also to P.O Boxes.

- Please note that we do not ship to military addresses.

*Shipping Methods*
- We offer standard and express shipping options. Shipping methods and estimated delivery times will be displayed at checkout.

- All orders are processed and shipped within 2 to 3 business days.



*Shipping Costs

- Shipping costs are calculated based on the weight of the order and the destination. The total shipping cost will be displayed at checkout.

- Free standard shipping is available for orders over [amount].

*Tracking Your Order*

- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order on our website using the tracking number provided.

*Delivery Times*

- Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be between 2 to 3 weeks from the date of Dispatch.

*Tracking Your Order*

- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order on our website using the tracking number provided.

*Delivery Times*

- Delivery times vary based on the shipping method selected and the destination. Estimated delivery times will be between 2 to 3 weeks from the date of Dispatch.

Clients / Customers

*Privacy Policy*



Importex Lifecare Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.importexlifecareservices.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

*Information We Collect*
We may collect information about you in a variety of ways. The information we may collect on the Site includes:

- *Personal Data:* Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

- *Financial Data:* Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

*Use of Your Information*
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

- Create and manage your account.
- Process your transactions and deliver the requested products.
- Send you email regarding your order or other products.
- Provide customer support and respond to inquiries.
- Improve our website and services.
- Comply with legal and regulatory requirements.

*Disclosure of Your Information*
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

- *By Law or to Protect Rights:* If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

- *Third-Party Service Providers:* We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

*Security of Your Information*
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

*Policy for Children*
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

*Changes to This Policy*
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


*Contact Us*

If you have questions or comments about this Privacy Policy, please contact us at:

MEHDI HASAN

+91-9699427247
Email: mehdi.h7247@gmail.com

Our Business Philosophy

2. Terms and Conditions

*Terms and Conditions*

Welcome to Importex Lifecare Services. These terms and conditions outline the rules and regulations for the use of [Your Website Name]'s Website, located at www.importexlifecareservices.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use if you do not agree to take all of the terms and conditions stated on this page.

*Cookies*

We employ the use of cookies. By accessing www.importexlifecareservices.com , you agreed to use cookies in agreement with the Importex Lifecare Services Privacy Policy.

*License*

Unless otherwise stated, Importex Lifecare Services and/or its licensors own the intellectual property rights for all material on www.importexlifecareservices.com . All intellectual property rights are reserved. You may access this from Importex Lifecare Services for your own personal use subjected to restrictions set in these terms and conditions.

*You must not:*

- Republish material from Importex Lifecare Services
- Sell, rent, or sub-license material from Importex Lifecare Services
- Reproduce, duplicate or copy material from Importex Lifecare Services
- Redistribute content from Importex Lifecare Services

*User Comments*

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Importex Lifecare Services does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Importex Lifecare Services, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Importex Lifecare Services shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

*Content Liability*

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

*Your Privacy*

Please read Privacy Policy

3. Cancellation and Refund Policy


*Cancellation and Refund Policy*

At Importex Lifecare Services , we strive to provide the best service and products to our customers. However, we understand that sometimes you may need to return an item. Please read our cancellation and refund policy carefully to understand your rights and obligations.

*Order Cancellation*

- Orders can be cancelled within 24 hours of placing the order. After 24 hours, the order is processed, and you will need to follow our return process.

- To cancel an order, please contact our customer service team at mehdi.h7247@gmail.com with your order details.